When you install the Supportworks client program, you will be asked for the name of the Supportworks server. The server name you must provide is the name (or TCP/IP address) of the computer on which the Supportworks server application has been installed. This information has been detected for you, and is as follows:
|Your Server's Setting||Value|
The Supportworks client software should be installed on each support analyst's computer so that all analysts will have access to the helpdesk. For instructions on how to install the client, please refer to the Client Installation Guide.
You can install the Supportworks client application or the Remote SQL ODBC Driver from this page by clicking
the relevant installation link below. Remember to ensure that you are displaying this page on the computer on which you wish to
install the application or driver.
|Supportworks ODBC Driver||Install|
If you have installed the Supportworks client and have created at least one Web-enabled customer entry in the database, you can use the above link to see how SelfService would appear to that customer.
If you have installed the Supportworks client, you can use the above link to try out the Analyst Portal. On the login page that appears, you can use any valid analyst ID and password. If your system is a new installation, use "admin" as the ID, with "password" as the password.
You can use the above link to try out the Webclient. On the login page that appears you can use any valid analyst ID and password.